We were told only one person from a group can check in and luggage has to be left in the car until room keys were given. But many people were checking in as a group and with their luggage. They were checking temps at the door and making sure people had a mask on upon entering. Hilton Tulum Riviera Maya All-Inclusive Resortīased on their website Covid-19 information and the instructions we were given over the phone, we felt they were doing everything right to protect their customers.
